Item not received
If you have successfully placed an order and have not received it yet while the tracking status shows it's delivered. You need to contact the carrier to find your bag as once the item is bagged we don't have control over it (once it’s by the carrier ), but if the issues still persist kindly email us at firstname.lastname@example.org we will try our best to assist you.
Sometimes tracking information won't be available. This may be due to technical issues due to which the tracking information is not updated on the app. In such cases, if you are still unable to locate your item, contact us at email@example.com we will assist you.